eb33 Privacy Policy

eb33 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who visit, register with, or otherwise interact with the eb33 platform, including its website, mobile interface, sportsbook, live casino, and slot game services (collectively, "the Services").

This Privacy Policy ("Policy") describes how eb33 collects, uses, stores, discloses, and protects personal information relating to registered members and website visitors ("you", "your"). It applies to all personal data processed in connection with the eb33 platform and is intended to be read alongside the eb33 Terms & Conditions.

We are committed to handling your personal data responsibly and in accordance with applicable data protection principles. If you do not agree with the practices described in this Policy, please discontinue your use of the eb33 platform and contact [email protected] to request account closure.

For the purposes of this Privacy Policy, eb33 acts as the data controller in respect of personal data collected through the eb33 platform. As data controller, eb33 determines the purposes and means by which your personal data is processed.

All data protection queries, subject access requests, and privacy-related complaints should be directed to the eb33 data protection contact at: [email protected] (displayed as plain text — not a clickable link). We aim to acknowledge all privacy-related correspondence within five (5) business days.

eb33 collects personal data in the following categories. The specific data points collected will depend on how you use the platform and what information you provide during registration and verification.

eb33 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification purposes.

eb33 collects personal data through the following channels:

• Direct interactions: Data you provide when you register for an account, complete identity verification, make deposits or withdrawals via bKash, Nagad, Rocket, or Upay, place bets, play casino or slot games, or contact our support team.
• Automated technologies: When you access and navigate the eb33 platform, we automatically collect technical and usage data through server logs, cookies, web beacons, and similar tracking technologies. See Section 8 for full details on our use of cookies.
• Third-party sources: We may receive data about you from third-party identity verification providers, payment processors, fraud detection services, and game providers (such as Evolution Gaming, Pragmatic Play, Ezugi, and others) in connection with your use of their integrated services on the eb33 platform.
• Public sources: In limited circumstances, eb33 may reference publicly available information (such as publicly accessible social media profiles) for the purpose of fraud detection or account verification, where legally permitted.

eb33 uses your personal data for the following purposes:

• Account management: To register and maintain your eb33 account, authenticate your identity at login, and manage your account settings and preferences.
• Service delivery: To process bets, settle winnings, operate live casino and slot game sessions, and provide all features of the eb33 platform to you.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other supported payment methods.
• Identity verification: To verify that you meet the 21+ age requirement and to comply with applicable know-your-customer (KYC) and anti-money laundering (AML) obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, bonus abuse, and other prohibited conduct described in the eb33 Terms & Conditions.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of support interactions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour and to administer deposit limits, session reminders, cooling-off periods, and self-exclusion requests in accordance with our Responsible Gaming policy.
• Legal compliance: To fulfil obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required for audit purposes.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the performance, design, and functionality of the eb33 platform.
• Marketing communications: Where you have provided consent, to send you promotional offers, bonus notifications, and updates about new games or features on the eb33 platform. You may withdraw consent for marketing communications at any time by contacting [email protected].

eb33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and eb33, including account registration, payment processing, and service delivery.
• Legal obligation: Processing necessary to comply with applicable laws, including KYC, AML, and regulatory reporting requirements.
• Legitimate interests: Processing carried out for eb33's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

eb33 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients in the circumstances described below:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify member identities and screen for financial crime risk.
• Game providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other integrated studio partners — to deliver casino and slot game services and resolve game-related disputes.
• Technology service providers: Hosting providers, IT security firms, analytics platforms, and customer support software providers who process data on eb33's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where eb33 is required by applicable law, court order, or lawful authority request to disclose personal data.
• Professional advisers: Lawyers, accountants, auditors, and insurers who require access to certain data to provide professional services to eb33, subject to confidentiality obligations.

All third-party service providers engaged by eb33 are required to implement appropriate technical and organisational security measures and to process personal data only for the specified purposes for which it was shared.

eb33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the eb33 platform. These cookies enable core functions such as user authentication, session management, and security features. They cannot be disabled without significantly affecting platform functionality.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language, display options, and responsible gaming settings, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how members interact with the eb33 platform — including which pages are visited most frequently and how users navigate between sections — to help us improve the platform experience.
• Marketing cookies: Used, where you have provided consent, to deliver promotional content and measure the effectiveness of eb33 marketing campaigns. These cookies do not share your personal information with third-party advertisers.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the eb33 platform. For strictly necessary cookies, no opt-out is available as they are required for the platform to operate.

eb33 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to maintain your account in active status, and to comply with applicable legal and regulatory obligations.

The following general retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of account closure, to satisfy AML and financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification, in accordance with KYC obligations.
• Customer support records: Retained for three (3) years from the date of the support interaction, to facilitate dispute resolution and quality assurance.
• Marketing consent records: Retained for the duration of your account and for two (2) years following withdrawal of consent, to demonstrate lawful processing.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

When personal data is no longer required, eb33 will securely delete or anonymise it in accordance with our internal data destruction procedures.

As a data subject, you have the following rights in relation to the personal data eb33 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]":

• Right of access: You have the right to request a copy of the personal data eb33 holds about you, along with information about how it is used and shared.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may also update certain account information directly through your eb33 account settings.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request that eb33 delete your personal data. This right is subject to limitations where retention is required for legal compliance or legitimate interests such as fraud prevention.
• Right to restrict processing: You have the right to request that eb33 limit the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to a particular use.
• Right to data portability: Where processing is based on consent or contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, and in other circumstances where processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

eb33 will respond to all verifiable data rights requests within thirty (30) days of receipt. We may need to verify your identity before processing any request to protect your data from unauthorised disclosure.

The eb33 platform is strictly intended for adults aged 21 years and above. eb33 does not knowingly collect, process, or store personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the eb33 platform or that eb33 holds personal data relating to a person under the age of 21, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

The eb33 platform may contain references to or integrations with third-party services, including game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, as well as payment service providers including bKash, Nagad, Rocket, and Upay. When you interact with these third-party services, your data may be processed by those providers in accordance with their own privacy policies.

eb33 is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services you interact with in connection with your use of the eb33 platform. eb33 does not endorse or make any representations about third-party privacy practices.

eb33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and the eb33 platform
• Encryption of sensitive data at rest, including financial and identity data
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular internal security audits and vulnerability assessments
• Multi-factor authentication requirements for administrative system access
• Audit logging of all access to personal data in production systems
• Incident response procedures for detecting, reporting, and responding to personal data breaches

While eb33 takes every reasonable precaution to safeguard your personal data, no method of electronic transmission or storage is completely secure. You play an important role in keeping your data safe by maintaining the confidentiality of your account password and notifying us immediately if you suspect any unauthorised access to your account.

eb33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the eb33 platform. When material changes are made, we will notify registered members via the platform or by email to the address registered on your account.

The revised Privacy Policy will be published on this page with an updated effective date. Your continued use of the eb33 platform following publication of any revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how eb33 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eb33 handles your personal data, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request — [Your Username]"
• Subject line for privacy complaints: "Privacy Complaint — [Your Username]"
• Response time: eb33 aims to acknowledge all privacy-related correspondence within five (5) business days and to resolve requests within thirty (30) days.

For all other account support enquiries, please contact us at [email protected] and our team is available 24 hours a day, 7 days a week.