Responsible Gaming at eb33
eb33 believes that betting should always be an enjoyable and controlled activity. Our responsible gaming programme provides every member with the tools, information, and support needed to keep their experience safe, balanced, and within their personal limits — for players across Bangladesh and beyond.
Betting Should Always Be Fun
At eb33, we recognise that for the vast majority of our members, gambling is a leisure activity — no different from watching cricket at the stadium or enjoying a game with friends during Eid. However, we also know that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing.
That is why eb33 has built a comprehensive responsible gaming framework that operates across our entire platform — from cricket sportsbook and live casino to slot games. Every feature, every limit, and every tool described on this page is available to all registered members at no cost and can be activated directly through your account or by contacting our support team.
We are also committed to preventing underage gambling. All eb33 members must be at least 21 years of age to register and participate. We enforce this through mandatory identity verification and ongoing account monitoring. Players in Dhaka, Chittagong, Sylhet, Khulna, and every other city across Bangladesh are subject to the same standards.
Age Verification on Registration
Every new eb33 member must complete identity verification before depositing or placing any bet. We check that you are 21 or older using national ID documentation before your account is fully activated.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) to ensure your betting spend stays within a budget you are comfortable with. Limits take effect immediately when reduced.
Session Time Reminders
eb33 sends automatic on-screen reminders when your session reaches a duration you have pre-configured, helping you keep track of time spent on the platform during busy BPL or IPL matchdays.
Reality Checks
Periodic pop-up messages show your net session activity — how much you have deposited, wagered, and won or lost — so you always have a clear, honest picture of your gambling activity.
Cooling-Off and Self-Exclusion
Take a short break with a cooling-off period of 24 hours to 30 days, or opt for full self-exclusion for a minimum of six months if you feel you need a longer pause from gambling.
Permanent Account Closure
If you wish to stop gambling entirely, eb33 will permanently close your account upon request. Contact our support team at any time and we will process the closure within one business day.
Your Responsible Gaming Toolkit
eb33 provides six core tools to help every member stay in control. All tools are free, immediately available, and designed to be easy to use — whether you are betting on cricket from Dhaka or playing slots from Chittagong.
Deposit Limits
Define a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, no further deposits are accepted for that period. Reductions apply immediately; increases require a 24-hour cooling period to prevent impulsive decisions.
Session Time Limits
Set a maximum duration for each gaming session. When the limit is reached, eb33 will log you out automatically, preventing extended unplanned sessions. This tool is especially useful during long IPL or BPL match days when it is easy to lose track of time.
Reality Check Reminders
Receive periodic on-screen summaries showing your net wagering activity during a session. These reminders are designed to keep you grounded, helping you make informed decisions about whether to continue playing or take a break.
Cooling-Off Period
Take a planned short break from eb33 for a set period — from 24 hours up to 30 days. During a cooling-off period, your account is suspended: no logins, no deposits, no bets. The period cannot be reversed once activated, giving you a genuine, enforced rest.
Self-Exclusion
For members who feel they need a longer break, self-exclusion suspends your account for a minimum of six months. During this period, you cannot register a new account. After the exclusion ends, a mandatory 24-hour cooling-off period applies before reinstatement is possible.
Loss Limits
Cap the maximum amount you are prepared to lose in a given time period. If your net losses reach the configured threshold, betting is temporarily disabled for the remainder of that period — protecting your bankroll and keeping your sessions within pre-agreed boundaries.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming harmful. If any of these apply to you or someone you know, please reach out to our support team immediately.
Betting more than you can afford to lose. Consistently wagering money earmarked for essential expenses such as rent, food, bills, or family obligations is a serious warning sign that requires immediate attention.
Chasing losses. Placing larger and larger bets in an attempt to recover previous losses — sometimes called "chasing" — is one of the most common and dangerous patterns associated with problem gambling behaviour.
Gambling affecting personal relationships. If betting is causing arguments, dishonesty, or neglect of responsibilities towards family members, friends, or colleagues in Dhaka or elsewhere, this is a clear indicator that help is needed.
Feeling unable to stop. Repeated unsuccessful attempts to cut back on or stop gambling, or feeling restless and irritable when attempting to reduce gambling activity, are recognised symptoms of gambling disorder.
Borrowing money to gamble. Taking loans, using credit cards, or borrowing from friends and family specifically to fund gambling activity is a significant warning sign that financial harm is already occurring.
Neglecting work or studies. Missing work deadlines, skipping classes, or underperforming in professional or academic settings because of time spent gambling online is a pattern that demands immediate action.
If you recognise any of these signs in yourself: Please activate our self-exclusion tool immediately, or contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, and can help you access the tools and resources you need. You are not alone, and help is always available.
Check In With Yourself
Honest self-reflection is one of the most powerful tools available to any gambler. The questions on the right are designed to help you evaluate your current relationship with gambling in a straightforward and non-judgmental way.
If you answer "yes" to two or more of these questions, we strongly encourage you to take a break using eb33's cooling-off or self-exclusion tools, and to consider reaching out to a professional support organisation.
This is not a diagnostic tool. These questions are provided for informational purposes only. For a proper assessment of problem gambling, please consult a qualified mental health professional or a dedicated gambling support service.
Support Is Always Available
Whether you want to activate a tool, request self-exclusion, or simply talk to someone about your gambling, the eb33 support team is here for you every hour of every day.
Contact Our Support Team
Our dedicated support team is available 24/7 to help you activate any responsible gaming tool, answer questions, or provide guidance. Reach us directly at:
[email protected]Request Self-Exclusion
To activate self-exclusion, log in to your eb33 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly. Your request will be processed immediately.
Available in Account SettingsSet Your Limits Now
Deposit limits, loss limits, and session time controls can all be configured directly from your account dashboard. We recommend setting these limits at account registration before you begin betting.
Available in Account Dashboard21+ Age Policy: eb33 strictly enforces its 21+ age requirement. All accounts undergo identity verification. If we detect that a registered member is under the age of 21, the account will be suspended immediately, all funds will be returned, and the case will be reviewed by our compliance team. If you believe a minor has accessed the eb33 platform, please report this to [email protected] immediately.
Ready to Play Responsibly?
Log in to your eb33 account to set your personal limits, explore our cricket and slots offerings, or visit our FAQ for more information about responsible gaming tools.